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About Us
This page explains who we are, what we stand for and how we look after the people who play with us. It also sets out how to reach our team if you need help with your account.
Picked for you
Picked for you
Who we are
Mr Vegas Casino is an online casino for players in the United Kingdom. We bring together slots, live dealer tables and jackpot games from established studios, all playable in a browser on desktop, tablet and mobile with no download.
One account gives you the whole library, the cashier and a record of your own play. New titles arrive as the studios release them, and the categories, filters and search in the lobby are there to help you find what you want.
What we stand for
A few simple commitments shape how we run the site.
- Fair play. Results are produced by the random number generators built into the games by the studios that make them. We do not alter outcomes, and the rules, paytable and return figures for each game are shown inside the game itself.
- Fast payouts. Once a withdrawal has passed our checks, we send it on using the method shown in the cashier. The time it then takes depends on your bank or wallet provider, and the expected ranges are set out in the cashier.
- Clear terms. Bonus conditions, wagering requirements and payment rules are written in plain language and kept with the promotion they belong to.
- Safer gambling. Gambling should stay a form of entertainment you can afford, which is why the tools to set your own boundaries sit in your account from the day you open it.
- 18+ only. Our services are for adults aged 18 or over.
How we look after players
Account verification
We ask every player to confirm their identity, age and payment details, at the latest before a first withdrawal and sometimes earlier. The documents we need are listed in your account, and our team completes the checks as soon as the paperwork allows. Verification protects your balance and keeps under-18s off the site. We hold a gaming licence and these checks are part of the conditions we work to.
Secure payments
Deposits and withdrawals run through the payment providers shown in the cashier, and card and banking details are handled over encrypted connections. We pay withdrawals back to an account held in your own name, usually to the method you last deposited with.
Support around the clock
Our support team is available at any hour of the day. Write to support@casinomrvegas.co.uk or open live chat on the site, and include your username and what happened so we can look into it without a second round of questions. If you are unhappy with the answer you get, tell us and we will pass the matter through our complaints process.
Keeping play under control
Every account carries the tools below. They take effect as soon as you confirm them, and a limit that tightens cannot be loosened again until the cooling-off period shown in your account has passed.
- Deposit limits - a cap on what you can pay in each day, week or month.
- Time-outs - a short break of your choosing, during which you cannot stake or deposit.
- Self-exclusion - a longer closure of your account, with marketing switched off.
- Reality checks - a reminder on screen telling you how long you have been playing.
Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. If you would rather block yourself from all licensed online gambling sites in Great Britain at once, you can register with GamStop.
