Terms & Conditions

By registering an account, logging in or placing any stake with us, you confirm that you have read these terms and that you agree to be bound by them. They apply together with our privacy policy, our bonus rules and the specific terms of any offer you take part in. Where an offer has its own terms, those terms apply in addition to these ones, and the offer terms take precedence for that offer only.

We may change these terms from time to time, for example to reflect changes in the law, in regulatory requirements, in the games or payment methods we offer, or in the way our service works. Where a change is material, we will tell you before it takes effect, normally by e-mail or by a notice in your account. Minor changes, such as wording corrections, take effect when we publish them.

If you do not accept a change, you may close your account and withdraw any available balance, subject to the verification steps described below. Continuing to use your account after a change takes effect means you accept the updated terms.

Who may open an account

Our service is for adults. You must be 18 or over to register, deposit or play, and you must be resident in the United Kingdom and using the site from a place where doing so is lawful. Underage gambling is an offence, and any account opened by a person under 18 will be closed, with stakes returned and winnings voided.

• One account per person. You may hold only one account, and only one account may be registered per household, device, IP address or payment method, unless we agree otherwise in writing.
• Accurate details. The name, date of birth, address, e-mail address and payment details you give us must be true, complete and your own, and you must keep them up to date in your account settings.
• Your own money. You may only deposit funds that belong to you and that come from a lawful source, and the payment method you use must be in your own name.
• Personal use only. Your account is for your own entertainment. It may not be used for any business, trading or fraudulent purpose, or on behalf of another person.

Keeping your login safe

You are responsible for keeping your username, password and any security codes confidential, and for every action taken on your account once logged in. Do not share your details with anyone or let another person use your account. If you think someone else knows your password or has used your account, change your password and tell us straight away at support@casinomrvegas.co.uk or through the live chat on the site.

Verification checks

We hold a gaming licence and are required to know who our customers are. We therefore carry out checks on identity, age and address, and we must complete them before your first withdrawal. We may also carry out checks at other times, including when you register, when you reach the thresholds shown in your account, or where a payment pattern calls for it.

Deposits are credited once cleared, and the methods available to you, together with any minimum and maximum amounts, are the ones shown in the cashier when you are logged in. We do not offer credit, and we do not accept credit cards.

Where it is possible, withdrawals are returned to the same method you used to deposit, and up to the amount deposited by that method. If that is not possible, for example because the method does not support payouts, we will pay to an alternative method in your own name.

1. Request your withdrawal in the cashier. The limits that apply to you are the ones displayed there at the time.
2. We complete any outstanding verification or source-of-funds checks. A withdrawal stays pending until those checks are finished.
3. Once approved, the payment is sent. The time it then takes to reach you depends on your payment provider, not on us.
4. If you cancel a pending withdrawal, the funds return to your balance and become available to play again.

You should treat your account as a way to fund play, not as a place to store money. We may charge for, or decline, deposits that are withdrawn without reasonable play, and we may recover any fees, chargebacks or negative balances caused by a payment that is reversed.

Every bonus, free spin offer and promotion we run has its own terms, which are published with the offer. Those terms set out who is eligible, the qualifying deposit, the wagering requirement, the maximum stake allowed while a bonus is active, the games that count towards wagering and the date the offer expires. You should look over them before you opt in.

• A bonus and any winnings from it must be wagered in full before they can be withdrawn.
• Stakes above the maximum bet permitted while a bonus is active may void the bonus and anything won from it.
• Unused bonus funds and free spins expire on the date given in the offer terms.
• Offers are for one account per person, household and payment method, unless the offer says otherwise.

We may withdraw a bonus, void winnings or close an account where we find that promotions are being abused, for example through duplicate accounts, collusion between players, use of another person's payment details, or play designed only to clear a wagering requirement with little or no risk. Where that happens, we will tell you and explain which term applies.

Tools you can use at any time

Gambling should stay affordable and enjoyable. From your account you can set deposit limits, set loss and session limits, take a time-out for a short period, or self-exclude for a longer one. A self-exclusion cannot be lifted early, and once it is in place we will close your account to play and stop sending you marketing.

Free, confidential help and advice is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from licensed online operators in Great Britain in one step. We are 18+ only and we support these services.

When an account ends

You may close your account at any time by contacting support@casinomrvegas.co.uk or the live chat on the site. Any available balance will be paid to you once verification is complete. We may suspend or close an account where you breach these terms, where we suspect fraud, money laundering or abuse of promotions, where we are required to do so by law or by our regulatory obligations, or where an account has been inactive for a long period. If an account is closed for inactivity, we will contact you first and return any remaining balance where we can.

If something has gone wrong, tell us first. Write to support@casinomrvegas.co.uk or use the live chat, giving your username and a short description of what happened and when. We will acknowledge your complaint, look into it and answer within a reasonable time, keeping you informed if we need longer. If you are not satisfied with our final answer, you may refer the matter to an independent dispute resolution service free of charge, and we will tell you how to do that when we give our final response.

We take care to keep the site and the games running correctly, but we cannot promise that the service will always be uninterrupted or free of faults. Where a game, display or balance is affected by an obvious error, a technical fault or a malfunction, affected rounds and any resulting winnings may be voided and stakes returned. We are not liable for losses caused by your own breach of these terms, by your internet connection or device, or by events outside our reasonable control. Nothing in these terms limits our liability where the law does not allow it to be limited.