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Contact Us
This page explains how to contact our support team, what details to include in your message, and how we handle complaints.
From the game library
From the game library
How to reach us
Our support team is available through live chat on the site, 24/7. You can also write to us by e-mail at any time, and we reply as soon as your message has been looked at.
- Live chat - open on the site, 24/7.
- E-mail - support@casinomrvegas.co.uk.
What to have ready when you write
Including the right details in your first message saves time, because we can check your account before we answer.
- Your username, so that we can find your account.
- The game, bonus or transaction your message is about.
- The time it happened, with your local time zone.
Common questions we help with
- Account questions and verification of your documents.
- Deposits, withdrawals and the payment methods shown in the cashier.
- Bonus terms, wagering and promotions credited to your account.
- Technical issues with games, signing in or the site itself.
We also help with safer gambling tools such as deposit limits, time-outs and self-exclusion. Our games are for players aged 18 or over. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
Complaints
If you are not satisfied with an answer, write to support@casinomrvegas.co.uk with Complaint in the subject line. Tell us what happened and what you would like us to put right.
