Privacy Policy

We collect personal information from the moment you begin to register and throughout the life of your account. Most of it comes from you directly, some is created automatically when you use the site, and some reaches us from the partners who help us confirm who you are and process your payments.

Account details

• Your name, date of birth, residential address, e-mail address and telephone number as given at registration.
• Your username, password and any security details used to protect the account.
• Your currency, communication preferences and the safer gambling settings you choose.

Identity and age documents

To meet our age and identity obligations we ask for documents such as photographic identification, proof of address and, where required, evidence of the source of the funds you deposit. We also keep a record of the checks carried out on your account and their outcome.

Transactions and play

• Deposits, withdrawals, the payment methods used and the reference shown for each transaction.
• Bonus activity, wagering progress and the balance held in your account.
• Game sessions, stakes, results and the times you are logged in.
• Deposit limits, loss limits, time-outs and any self-exclusion you put in place.

Device and usage information

• IP address, the approximate location derived from it, device type, operating system and browser.
• Pages visited, time spent on the site and how you arrived at it.
• Records of your contact with us, including e-mail correspondence and live chat transcripts.

We use your information only for purposes connected with running a licensed gambling site and the account you hold with us. In practice that means the following.

1. To run your account - to register you, process deposits and withdrawals, credit winnings, apply bonuses and deal with your questions.
2. To verify age and identity - to confirm that you are 18 or over and that you are the person you say you are, before and during your use of the account.
3. To prevent fraud and money laundering - to monitor transactions and patterns of play, to protect accounts from unauthorised access and to act where something appears wrong.
4. To meet our legal and licensing duties - to keep the records we are required to keep, to respond to lawful requests and to support our safer gambling obligations.
5. To support safer gambling - to apply the limits, time-outs and self-exclusions you set and to reach out where your play suggests you may be at risk of harm.
6. To send offers you opted into - to send promotional e-mails or messages where you have asked for them, and to stop sending them as soon as you withdraw that choice.

Data protection law requires us to have a lawful reason for every use of your personal information. The table below sets out those reasons in plain words.

We do not sell your personal information. We share it only where it is needed to run your account, to meet a legal duty or to protect players, and only with organisations that are bound to keep it confidential and to use it for the purpose we set.

• Payment providers and banks, so that deposits and withdrawals can be processed and payment disputes settled.
• Identity-verification and fraud-prevention partners, who confirm your age, identity and address and flag accounts that show signs of fraud.
• Game and platform suppliers, who provide the games and the technology behind the site and who may handle play data on our behalf.
• Regulators, law enforcement and other authorities, where we are required or permitted by law to provide information.
• Professional advisers and auditors, where they need access to carry out work for us under a duty of confidence.

If your information is transferred outside the United Kingdom, we make sure it is protected by the safeguards that data protection law requires before the transfer takes place.

We keep your personal information for as long as your account is open, and afterwards for the period that gambling, anti-money-laundering, tax and other legal rules require us to retain records. Once that period ends, we delete the information or make it anonymous so that it can no longer be linked to you.

Some records must be kept even if you close your account or self-exclude. That includes records of identity checks, transactions and self-exclusion itself, which we hold so that an excluded account cannot simply be opened again.

We protect your information with access controls, encryption of data in transit, monitoring of our systems and staff training. Access is limited to the people who need it to do their job. You can help by keeping your password private and by contacting us straight away if you think someone else has used your account.

Under UK data protection law you have the following rights over the information we hold about you.

• Access - to ask for a copy of the personal information we hold and an explanation of how we use it.
• Correction - to have information that is wrong or incomplete put right.
• Erasure - to ask us to delete information, where we are not required to keep it.
• Objection and restriction - to object to certain uses, including marketing, or to ask us to pause the use of your information while a query is looked into.
• Portability - to receive certain information in a commonly used electronic format.
• Withdrawal of consent - to stop any use that is based on your consent, without affecting what was done before.

To use any of these rights, write to support@casinomrvegas.co.uk or open a live chat on the site. We may ask you to confirm your identity first so that information is not released to the wrong person, and we will respond within the time limit set by law.

If you are not satisfied with how we have handled your personal information, you can complain to the Information Commissioner's Office. We would ask you to raise the matter with us first so that we have the chance to put it right.

We use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you agree, to tailor the offers you see. You can accept or refuse non-essential cookies when you first visit and change that choice later; full details are set out in our Cookie Policy.